Delivery Information

SHIPPING

1. Delivery Notifications

We usually deliver orders within 1-5 workdays after get paid, in rare circumstances we might need 7 workdays or more to handle. You will receive an email at the address you have specified when your order has been despatched - this email contains the tracking number so you can track it online 3 days after despatched right to your door.

2. Delivery areas

We deliver the orders to all countries in the world now. Address must be a valid street address. NO deliveries to PO Boxes.

3. Shipping fee & Delivery timescale

The delivery time for countries USA, Australia, most countries of South America will be about 2 to 3 weeks. For European countries the delivery will take about 2 to 4 weeks. Sometimes it will take longer for custom clearance or accidental situations.

Alternatively, the UPS/FedEx/DHL shipping options are available if you would like to have your purchased items more quickly; usually it takes about 3-7 workdays.

4. Missed deliveries

If you are not in to receive the delivery at the time the delivery is attempted, please you contact your local sorting office and call them to arrange a redelivery at a more convenient time, or alternatively you can collect it from your local sorting office. Due to security reasons, all items must be signed for and we cannot send items unrecorded.

If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to redispatch the item or for you to cancel the order. Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.

Return policy

All products sold through topinstock.com are covered by our warranty and return policies. The quality of the product you will receive is guaranteed to be good, and we absolutely guarantee this. If any defective product received, we will refund or exchange your products at our cost. If you are not satisfied with your purchase, we will exchange your product, but you need to pay extra shipping cost; also you can arrange returning within 7 days of arrival of the order at your shipping destination, we will refund the order, but you need to pay the shopping cost occurred.

If you want to make a return or exchange, please choosing the safety shipping method and packing, if we received damage or broken items caused by packing or shipping, we cannot make any refund. Also please you prepaid the shipping cost, the unpaid package will not be acceptable.

Here are the messages you need to state:

1)Your order number

2)Item(s) you want to return

3)The reason you want to make a return. Tracking numbers after your product has been sent out

1. If you are returning products for exchange / refund:

Tampered products will not be exchanged/refunded. This means that if the products have been opened up, or otherwise tampered or damaged, the return/refund policy will be considered null and void.

If you are returning products for refund, the shipping cost which would not be refunded (we had paid for shipment).

2. If you are returning products for warranty:

1)All our products enjoy warranty on all manufacturers' defects. Only manufacturer's defects are covered under warranty.

2)If any of the products have been tampered with, the warranty is void.

3)If a manufacturer's defect appears on the product within 1 week of ordering, we will replace it with a brand new one.

4)If your product cannot be repaired, we will send you a replacement of the exact same model. If that model is out of stock, then you can choose another product of the same or lesser value.

5)All products must be couriered back to us at the customer's expense.

6)There is no any restocking fee.

If you have any questions, please contact our server by email.